Help
Frequently asked

If you can't find a solution to your problems in our knowledgebase, you can send us an email via the contact form and we will get back to you as soon as possible.
There are a number of ways: you could do it yourself or you could engage a web designer and developer (can become very expensive) or you can use our new exciting Website Design Service ? from just R499 per month (no upfront or hidden costs) we will create (in just two weeks), host and maintain your website. That said, designing your own website is an exciting challenge and you can spend as much time on it as you need. Choose a package that offers WordPress or a similar content management system ? our 1-click installs will make things easy for you. You'll also need a domain name to point to your website; at Webafrica, we give you one for free!
After your account has been activated you will receive an email containing your control panel details. Mailboxes can be created, removed and updated here. Once your mail accounts are set up on your control panel, you can get going with webmail or set up a mail client (such as Outlook Express) to connect to your mailbox via POP3 or IMAP.
5 GB: Best for home or small office use with enough disk space for up to seven email users. 20 GB: Best if you run a medium-sized business and have up to 30 email users.
A domain name is your address on the internet. A catchy domain name will help people find your website and remember your brand. A domain name is also a great way of branding your personalised email accounts (e.g.: you@yourbusiness.co.za). Having a good, memorable domain will also help people find you on Google.
Registering a domain is the first step in establishing an online identity for you or your business. Having a good domain name allows you to create a customised website and have professional-looking email addresses.
Keep your domain name as short and as memorable as possible. You should also avoid using hyphens. Try think of an acronym if you have a long business name and make sure you also register your full business name to protect your brand. Keeping things as simple as possible makes sure that people will remember you.
Sometimes we can't always get what we want. You'll be glad to know that there are now hundreds of domain extensions for you to choose from. New geographic domain extensions such as .joburg, .capetown and .durban are available for immediate registration. You can also search for an alternate such as a .com or .org among many others. Our intelligent search will also suggest domain names to help make it easier for you to find one that works for you. So get searching.
You'll be glad to know that we like to move fast at Webafrica ? all domain names are registered instantly ensuring that you secure it immediately.
This depends on a few factors, and the package you select, but we aim to have all websites designed and ready to go live within 2 weeks. Be ready for your interview once you have signed up. We ask a few questions about your business and to send us any images, logos and other business-related collateral which will help us to better understand your business.