1. Acceptance and scope
These Terms & Conditions govern use of concept254.com and its enquiry, market-lead and quotation tools. Concept254 is operated by Luchar Concept Two Five Four Media Limited ("Concept254", "we", "us" or "our"). By using the website or submitting information through it, you agree to these terms. If you do not agree, do not use the website or its forms.
Receiving a business communication from Concept254 does not by itself mean that you accepted these website terms. Our handling of professional contact information and communication choices is explained in the Privacy Policy and Outreach & AI Communications Notice.
2. Permitted website use
You may use the website for lawful business and informational purposes, including reviewing services, requesting information and submitting project requirements. You must not disrupt the service, attempt unauthorized access, introduce malicious code, impersonate another person, submit unlawful material or use automation in a way that materially harms the site or others.
3. Communications, automation and artificial intelligence
Concept254 may use automation and artificial intelligence to route enquiries, prepare drafts, classify messages, answer routine service questions, schedule follow-up and identify when a person should take over. You may request human assistance at any point.
Automated or AI-assisted communications are informational and non-binding. They cannot conclude a contract, approve final pricing or discounts, guarantee results, commit to scope or delivery dates, accept confidential instructions, or vary a signed agreement. A binding commitment requires confirmation by an authorized Concept254 representative in an applicable proposal, order, statement of work or contract.
Do not send passwords, payment-card data, authentication tokens, special-category information or unnecessary confidential material through an automated conversation. We may pause automation and escalate, reject or delete unsafe content.
4. Online quotes and estimates
Website prices, bundles and generated totals are preliminary estimates, not invoices, binding offers or guarantees of final price, scope or delivery date. Final pricing may change after discovery of requirements, integrations, content, complexity, third-party costs and timelines.
5. Client engagements
An enquiry, marketing conversation, AI-assisted response, strategy call or preliminary estimate does not create a client relationship. A project begins only when the parties approve the applicable written proposal, statement of work, order, contract or other engagement document.
6. Pricing, recurring fees and third-party costs
Website prices use the displayed currency and may be once-off, monthly, annual or "from" pricing. Taxes, advertising spend, software subscriptions, domain and hosting fees, payment charges, messaging costs, stock assets, licences and other third-party expenses are excluded unless expressly stated.
Payment schedules, deposits, recurring fees, cancellation rights and refunds are governed by the written engagement. Public pricing may be updated prospectively.
7. Information and materials you provide
You are responsible for ensuring submitted information is accurate and that you have the right to provide files, text, images, logos, trademarks, data, credentials, references or other materials. Do not submit unlawful, malicious, infringing or unnecessarily sensitive material.
You grant Concept254 the limited permission necessary to review and use supplied materials to respond to your request and, if a project proceeds, perform the agreed services.
8. Intellectual property
Unless stated otherwise, the Concept254 website, branding, copy, layouts, software, graphics and original materials are owned by or licensed to Concept254 and protected by applicable law. They may not be sold, republished or commercially exploited without permission, except where law allows.
Ownership and licensing of client work are determined by the applicable project agreement. Third-party software, assets and platforms remain subject to their own licences.
9. Third-party services and links
Our website, communications and projects may use hosting, email, messaging, CRM, automation, artificial-intelligence, analytics, payment, social-network and software-API providers. Their availability and functionality are controlled by them. We remain responsible for our own obligations when selecting processors, but are not responsible for independent services you choose to access.
10. Availability and changes
We aim to keep services accurate and available but do not guarantee uninterrupted or error-free operation. We may update, suspend or change content, features, automation and pricing for maintenance, security, legal, supplier or operational reasons.
11. Information and results disclaimer
Website and automated communication content is general commercial information, not legal, financial, tax or regulated professional advice. Portfolio examples, audits, observations, strategies and service descriptions do not guarantee outcomes. Public website observations are point-in-time indicators and may not detect every feature or configuration.
12. Limitation of liability
To the maximum extent permitted by law, Concept254 is not liable for indirect, incidental, special or consequential loss arising solely from use of this public website, reliance on preliminary estimates, or non-binding automated communications. Nothing excludes liability that cannot lawfully be excluded or mandatory rights.
Liability for paid services is governed by the applicable written agreement.
13. Suspension, opt-out and termination
We may restrict the website or communication automation to protect people, systems or legal rights. A direct-marketing objection or unsubscribe request will be handled under our Privacy Policy and Outreach Notice. Opting out of marketing does not terminate an existing project or prevent essential contractual, security or legal messages.
14. Applicable law and disputes
These terms do not displace mandatory rights or laws. Paid engagements follow their agreed governing-law and dispute clauses. Before formal proceedings about the website, we encourage you to contact us to seek a direct resolution.
15. Changes to these terms
We may update these terms as our services, automation, suppliers or legal requirements change. The effective date identifies the current version. Updates apply prospectively to subsequent website use.
16. Contact
Questions can be sent to hello@concept254.com. See our Privacy Policy and Outreach & AI Communications Notice.